Five Ways to Wow Your Clients Every Time

When it comes to dealing with customers, keep these things in mind for repeat business: stay in touch, ask questions, choose "can do" terminology, deliver the goods, and follow up. We share the details of the how and why below.

Freelancers, whether they're working as virtual assistants, writers, or transcribers for local law offices, are under constant pressure to please clients each and every time.

You know all too well how hungry the competition is. It’s one of the reasons you always try to go above and beyond with each client. The good news is that there are five ways you can wow your clients every time so they’ll never need to consider anyone but you.

Stay in Touch

You’d be surprised by just how much this means to clients. Not to mention how few competitors take this advice to heart. It’s easy to lose touch over the duration of long projects. A simple email note about the status of the project goes a long way towards helping your clients feel appreciated and preventing them from worrying about whether you’ll be able to deliver on time.

Ask Questions

More importantly, listen to the answers and use them in your work. Clients love it when you give them exactly what they want. Sometimes, that requires asking questions, refining, and narrowing.

Choose “Can Do” Terminology

When working with clients, there are many times when it’s not what you say that makes the difference, but how you say it. Learning to communicate effectively is a must when dealing with clients. However, learning to effectively communicate positively adds that extra little wow factor that keeps clients coming back for more. For instance, instead of telling your client that you can’t have a project finished until after 3 p.m. on Friday, try telling your clients that "I can have that project finished by 3 p.m. on Friday. Does that work for you?” That subtle change has a significant impact on the way clients view you. When you use words like can’t, they view you as someone who can’t get things done. When you change them to can, they see you as someone with a can-do attitude who will make things happen.

Deliver the Goods

In many cases, this is all it takes. However, you don’t want to merely deliver what the client asked for. You want to exceed your client’s expectations and you want to make sure that the client leaves the transaction believing he got more than his money’s worth.

Follow Up

The fortune is in the follow-up. You’ll hear this in almost any business you enter into. It’s not the one-time sell that becomes your bread and butter. It’s the people who keep coming back, month after month, to make use of the services you provide or the goods you sell. Follow up.

Make sure they’re happy with the product, service, etc. and double-check to ensure nothing is wrong, missing, or lost in translation. Then, ask if they need other products or services you offer and invite them to call on you again. This gives them the perfect opportunity to hire you again.

You don’t have to move mountains, make hard sells, or walk on burning coals to make customers happy. These five steps are relatively simple and yet they deliver happy customers time and time again. Try them out and see what a difference they make for your business.

If you believe that my message is worth spreading, please use the share buttons if they show at the top of the page.

Stephen Hodgkiss
Chief Engineer at MarketHive

markethive.com


Alan Zibluk Market Hive Founding Member

Internet traffic brings leads

MarkethiveInternet traffic brings leads

Hello and welcome everyone to another informative post.

Internet traffic brings Leads to your website. Without visitors to your website acquiring Leads is nearly impossible. Here I am talking about Internet Leads and not the people you answer your cold calls on the phone. Increasing traffic brings extra visitors to your website which in turn creates leads.

So without website traffic the business you do on the Internet will be zero. Sure you may get people buying from your website because you handed out a few hundred business cards at a Home Show or a Convention but huge volumes of traffic; well you need to make other arrangements.

Anyone can sell just about anything with enough traffic. Although one thousand hits maybe sound like a good number but in advertising as in life you have to maintain the interest of the visitor.

Some campaigns require many thousands of ongoing hits to achieve reasonable results. Remember once the leads have arrived, the information must be captured. This can only happen if a valid response is received and unless there is a benefit in this activity (a tangible gift of some description) why would a person type in personal information on the form to you.

It is essential when creating your Online presence that both the online and offline advertising activities you design are supported when the visitor arrives at your website. The numbers game here also plays a critical part in retaining visitors and getting new ones.

The more your different forms of advertising are seen the greater potential for results. And if you are building an Internet business, ongoing daily traffic is essential.

My basic strategy is —

1. Identify the keywords which can generate maximum traffic but have minimal competition.

2. Write an article based around those keywords.

3. Place links on the blog website

4. Get lots and lots of inbound links to that web site.

And you know something else? The Markethive System does all the above. After all a potential customer is the person who originally responded to your web site lead generation page, flyer, mailing, newspaper advertisement or some other means you employed to capture this original information. The important thing here is, has enough interest has been sparked in the lead to respond back to you.

In other words, did the information you supplied in your ads bring the appropriate response from the client, was it relevant to your business or are you getting leads from people who misunderstood your message.

The average Internet user that enters your keyword may see your advertisement multiple times in different places before landing on your Website. This branding and consistency in advertising is important as the information being supplied is a consistent message both in the ad and is again supported when they arrive at your Website. Only at this time are they ready to get more info, signup, and/or make a purchase.

 

Article by:

Brian Walters SEO

 

SKYPE: tuneup_bj

Markethive Education Specialist

http://brian-walters-online.com/

The Power of Markethive Blogging System

http://briansmarketing.net/

Alan Zibluk Market Hive Founding Member

Coming up With a Niche for a Blog

In a sea of endless posts, how will you differentiate yourself? Keep these factors in mind when starting a blog. 

With over 150 million blogs on the internet, starting one that stands out enough to gain followers and earn an income certainly isn't an easy task. Before the big blogging boom, it was much simpler to gain a readership, but with so many blogs out there, the first step to starting a blog is to find a unique niche – a topic that you can comfortably write about, that a lot of people want to read about.

One reader took to the forums to gauge interest and get some insight on choosing a niche for her blog, potentially on the topic of frugal living in a high cost area. But the feedback that came back could help out anyone looking to start their own blog – so counting the feedback and adding a few more tips, here's what to consider when coming up with a niche for your own blog.

Is there a big enough interest for the topic?

Blogs that earn an income have a very high number of daily visitors. Are there enough people interested in that topic to generate that kind of traffic? The trick is to make your topic broad enough to interest a wide range of people, but narrow enough that you're "not just another blog."

Do you have enough experience to write on the topic?

What information can you offer readers? If you are researching the information yourself and simply regurgitating what you read elsewhere, it's probably not a good topic for you. On the other hand, if you have quite a bit of experience in the area or are living through it as in a frugal living blog, then you may have found the right topic for you.

Can you write a lot of different articles on that topic?

If your goal is to turn your blog into an income, it will take many, many hours of work. Don't pick a topic you are not passionate about – you"ll end up burnt out months down the road. If, on the other hand you can't stop talking about your topic and love anything related, that passion will come in handy managing a blog.

What kind of competition is out there?

Small blogs don't have much chance ranking in the search results behind large companies that have entire teams devoted to search engine optimization. What other blogs cover the same topic? Are there many, or just a few? Do they cover it in a similar manner, or is there something to set your blog apart? Once you've scoped out the other competing sites, take a look at the Google AdWords Keyword Tool and type in a few potential topics you might write about, click the keyword ideas tab, then click the competition tab twice to arrange the ideas from low to high. Are there related keywords that rank low? If all the keywords you come up with are ranking high, it will be extremely tough for your blog to show up in the first few pages of the search results.

Can you pinpoint an audience?

Writing a blog involves reaching out to an audience – do you know who that audience is? Sure, your blog can have one main audience and a few smaller audiences, but you should be able to pinpoint who you are writing to. Are you reaching out to moms? Dads? Businessmen? Teenagers? A frugal living in a high cost area blog would have a very defined audience, yet that group of people is probably big enough to work with.

Is it easy to monetize?

There's more than one way to make money from a blog. How would your blog make money? Selling ads with a program like AdWords is a popular option – you"ll just need to ensure your topic reaches to an audience businesses also want to advertise to. Blogs can also make money by selling ebooks or products, or through affiliate links. It's a good idea to build an audience before monetizing, but you should still consider just how your topic can be monetized before you get started.

Blogs can be an excellent home-based businesses, if you have the passion, knowledge, writing skills and time. But every successful blog also needs a niche – consider elements like competition, interest and audience before venturing out into the world of blogging.

If you believe that my message is worth spreading, please use the share buttons if they show at the top of the page.

Stephen Hodgkiss
Chief Engineer at MarketHive

markethive.com


Alan Zibluk Market Hive Founding Member